Privacy Policy

1. Purpose and Scope

This Privacy Policy explains how TriDrishta (“TriDrishta”, “we”, “us” or “our”) collects, uses, stores, protects and discloses information when you visit our website, request a demonstration, submit an enquiry, communicate with us, or otherwise interact with our corporate digital channels.

This policy applies to website visitors, prospective customers, business contacts, partners and representatives of organizations interacting with TriDrishta. Where a customer relationship is governed by a master services agreement, order form, data processing agreement, security addendum or other written contract, those contractual terms will govern to the extent of any conflict.

2. Information We Collect

2.1 Information you provide

• Name, business email address, telephone number and professional contact information.
• Company, job title, department and business requirements.
• Information submitted through Book a Demo, Contact, Live Demo or other enquiry forms.
• Information voluntarily provided during meetings, demonstrations, correspondence or support interactions.

2.2 Technical and usage information

Subject to the configuration of the website and applicable law, we may process IP address, browser and device information, operating system, referring pages, approximate location derived from technical information, access times, pages viewed, diagnostic information and security logs.

2.3 Information from business sources

We may receive professional contact information from publicly available business sources, referrals, events, partners or legitimate business interactions where permitted by applicable law.

3. Purposes of Processing

We may use information to:

• Respond to enquiries, demo requests and commercial communications.
• Understand business requirements and prepare appropriate demonstrations or proposals.
• Provide, maintain, secure and improve our website and digital services.
• Detect, investigate and prevent fraud, abuse, unauthorized access and security incidents.
• Maintain business, audit, security and compliance records.
• Manage contracts, customer relationships and legitimate corporate operations.
• Communicate service, security, legal or administrative information.
• Send relevant marketing communications where permitted and subject to applicable preferences and law.
• Comply with legal, regulatory, governmental or law-enforcement requirements.

4. Legal Basis

Where applicable privacy law requires a legal basis, TriDrishta may rely on consent, performance of a contract or steps requested before entering into a contract, compliance with legal obligations, protection of legitimate interests, or another lawful basis recognized by applicable law.

Where processing is based on consent, you may withdraw consent subject to applicable legal and operational limitations.

5. Cookies and Similar Technologies

The website may use essential cookies or similar technologies required for operation, security and functionality. Where analytics, preference or marketing technologies are enabled, we will provide appropriate notice and controls where required by law.

Browser settings may allow you to reject or delete cookies. Some website functionality may be affected by disabling essential technologies.

6. Data Sharing and Disclosure

TriDrishta does not sell personal information. We may disclose information to:

• Authorized employees and personnel with a business need to know.
• Technology, hosting, communications, analytics, security and other service providers acting on our behalf.
• Professional advisers such as legal, accounting, audit or insurance advisers where appropriate.
• Government authorities, regulators, courts or law enforcement where legally required or reasonably necessary to protect rights and security.
• Relevant parties in connection with a merger, acquisition, financing, restructuring or sale of business assets, subject to appropriate safeguards.

Third parties processing information on our behalf are expected to handle information under appropriate contractual, confidentiality and security requirements.

7. International Data Transfers

TriDrishta may use service providers or conduct business across jurisdictions. Where personal information is transferred across borders, we will apply safeguards required by applicable privacy law, which may include contractual protections, adequacy mechanisms, consent or other lawful transfer mechanisms.

8. Information Security

TriDrishta maintains a risk-based information security approach designed to protect information against unauthorized access, alteration, disclosure, destruction and loss. Depending on the system and risk, safeguards may include access controls, authentication, least-privilege principles, encryption or secure transmission, logging and monitoring, vulnerability management, backup and recovery, personnel controls, supplier controls and incident-response processes.

Security controls are subject to risk assessment and operational requirements. No system or transmission method can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, contractual and business requirements, security and fraud prevention, dispute resolution, and applicable legal or regulatory obligations. Retention periods may vary according to the nature and sensitivity of the information.

When information is no longer required, it will be securely deleted, anonymized or otherwise disposed of in accordance with applicable requirements and our retention practices.

10. Your Privacy Rights

Depending on your jurisdiction, you may have rights concerning your personal information, which can include access, correction, deletion, restriction, objection, portability, withdrawal of consent and the right to lodge a complaint with a competent supervisory or regulatory authority.

Requests will be handled subject to identity verification, applicable law, contractual obligations, legal exceptions and legitimate security requirements.

11. Business Communications and Marketing

We may communicate with business contacts regarding requested demonstrations, enquiries, services, security notices, corporate matters and relevant offerings. Where required, marketing communications will provide an appropriate opt-out or preference mechanism.

12. Children

TriDrishta’s corporate services and website are intended for business and professional audiences and are not directed to children. We do not knowingly seek to collect personal information from children through the corporate website.

13. Third-Party Websites

Our website may contain links to third-party websites, platforms or services. Those third parties operate under their own terms and privacy policies. TriDrishta is not responsible for the privacy, security or content practices of third-party websites.

14. Corporate and Customer Data

TriDrishta may process information on behalf of enterprise customers when providing contracted services. The roles of TriDrishta and the customer, permitted processing activities, security obligations, international transfers, retention and data-subject requirements may be established through applicable customer agreements and data-processing terms.

15. Privacy Incident Response

TriDrishta maintains processes for identifying, assessing, containing, investigating and responding to suspected security and privacy incidents. Where notification is legally required, TriDrishta will make notifications within the applicable statutory or contractual timeframe and in accordance with the relevant contractual responsibilities.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements or business practices. The current effective date will be displayed at the beginning of the policy. Material changes may be communicated through appropriate channels where required.

17. Privacy & Security Contact

For privacy questions, data-subject requests, privacy concerns or matters relating to the handling of personal information, contact the TriDrishta Data Protection Officer:

Data Protection Officer (DPO): dpo@tridrishta.com

For information security, security incident or security governance matters, contact the TriDrishta CISO:

Chief Information Security Officer (CISO): ciso@tridrishta.com

Enterprise customers should also use the privacy or security contact specified in their applicable agreement where available.